News and Updates

We've designed a number of ways to connect with, and listen to, as many voices and ideas as possible. We can't thank everyone enough for being part of building our 7-year vision.

But we can definitely share the journey!

Stay tuned to this page for the news and updates that capture our story to Providence 2026.


We've designed a number of ways to connect with, and listen to, as many voices and ideas as possible. We can't thank everyone enough for being part of building our 7-year vision.

But we can definitely share the journey!

Stay tuned to this page for the news and updates that capture our story to Providence 2026.


  • Add your voice, win a prize!

    4 months ago
    Prizes! our pursuit of world class

    We know that helping to build a shared vision of Providence 2026 is motivating – but we also know that prizes are pretty compelling, too!

    To sweeten the strategic planning pot we have rolled out a heap of prizes, including the chance to win tickets to a Canucks game, an Amazon Echo and, most recently added, a seat at a group dinner with our CEO and President, Fiona Dalton!

    Our final draw date is December 14, so there’s still plenty of time to win.

    Register on Bloom and/or attend any of the Open Forums and Town Halls to add your...

    We know that helping to build a shared vision of Providence 2026 is motivating – but we also know that prizes are pretty compelling, too!

    To sweeten the strategic planning pot we have rolled out a heap of prizes, including the chance to win tickets to a Canucks game, an Amazon Echo and, most recently added, a seat at a group dinner with our CEO and President, Fiona Dalton!

    Our final draw date is December 14, so there’s still plenty of time to win.

    Register on Bloom and/or attend any of the Open Forums and Town Halls to add your voice to the conversation, and your name to the prize draw!

    Prizes for registering on Bloom and engaging in our pursuit of world class

    · Vancouver Canucks Game Tickets for two

    · Expresso Machine (Breville Café Roma)

    · New York Times 1-Year Subscription

    · Dinner with Fiona Dalton, PHC’s President & CEO (multiple winners for same dinner)

    · Professional Family Photoshoot

    · Amazon Echo ($75 value)

    · Amazon Kindle E-Reader

    · VanDusen Festival of Lights Tickets for two

    · Chapters Gift Cards ($50)

    · Walmart Gift Cards ($10 value each)

    · Starbucks Gift Cards ($10 value each)

    · Amazon Gift Cards ($10 value each)

    · iTunes Gift Cards ($10 value each)

    · Toys R Us Gift Cards ($25 value each)

    · $75 gift card for jewellery from a local jeweller Mindan http://www.mindans.com/

    · Dublin Calling Restaurant Gift Cards ($25 value each)

    If you have any questions or feedback regarding our pursuit or world class, or strategic planning at Providence, please be in touch: Providence2026@providencehealth.bc.ca.

    Be sure to launch in Chrome, and be sure to bring your big ideas: bloomprovidencehealthcare.org

  • Youville and Parkview add their voice to our pursuit of world class

    4 months ago
    Img 20181122 144343

    The common room at Youville Residence was warm and lively on Thursday, November 22, with residents and staff coming together for a Town Hall meeting, and the opportunity to weigh in on 4 important questions about Providence’s future:

    • What makes us unique and irreplaceable?
    • What does PHC need to do to ensure compassion, social justice, innovation, and exceptional care come alive in the work that we do?
    • How do we make PHC the best place where the best people want to work, learn, serve and stay?
    • Building on PHC's world-class reputation, how do we sustain and...

    The common room at Youville Residence was warm and lively on Thursday, November 22, with residents and staff coming together for a Town Hall meeting, and the opportunity to weigh in on 4 important questions about Providence’s future:

    • What makes us unique and irreplaceable?
    • What does PHC need to do to ensure compassion, social justice, innovation, and exceptional care come alive in the work that we do?
    • How do we make PHC the best place where the best people want to work, learn, serve and stay?
    • Building on PHC's world-class reputation, how do we sustain and further grow this reputation over the next seven years?

    Following an opening from interim site leader Arif Padamshi, lead facilitator and strategic planning core team member Elizabeth Stanger set the context for the afternoon’s discussion, emphasizing the pre-work that had gone into the design of the session and the questions being asked.

    The conversation was then turned over to the 25+ people in attendance. Several insightful comments and ideas came up during the session when participants were asked to consider the big themes that will guide our organization’s work over the next 7 years.

    • As a physio, I feel very supported by my manager and allied staff; it's a great place for support in terms of workload and professional development.
    • I feel like Providence cares about the people; I get that sense here.
    • I really appreciate the autonomy; you're not “only” an RCA here.
    • In other places, you spend a lot of time filling out paperwork. One thing I really like about working here is that we actually get to spend time with the people who live here.
    • Leadership needs to stay strong in the face of adversity, and also maintain the focus on resident and patient-centred care.
    • Spontaneous recognition is meaningful -- when management just comes up to you and acknowledges your hard work, that goes a long way.
    • Incentive and rewards would help with retention like if we set team or site-wide goals that, if we accomplished it, everyone got rewarded.
    • There’s feeling of team here -- it's a community.
    • I just love looking after our residents. I don't look after my own parents so it means a lot to me to look after the people here.
    • We are the best people to refer other people. I want to keep my workplace in good hands, so I would never refer someone who is bad.
    • Being open, creative and forward thinking is what’s needed to make sure we achieve world class.

    Sarah Boon, rehab assistant, summed up the hour+ discussion up eloquently with her closing remarks, thanking the engagement team for the opportunity to contribute, and extending a big thanks to the residents and staff who not only made time to attend, but also offered up an additional 15-minutes of their time to be able to discuss one more question.

    Do you have ideas you’d like to contribute to any of the above questions? Weigh in online on Bloom, or attend any of the upcoming forums and open town halls.

    Thanks so much to everyone for being part of our pursuit of world class.

    See photos from the Nov. 22 event below.


  • Holy Family gets another chance to join the conversation

    4 months ago
    Img 6315


    Following a successful Town Hall meeting last week, staff, residents, patients and family members at Holy Family Hospital had another chance this week to come together and voice their opinions on the future of Providence Health Care.

    On Tuesday, November 20 an Open Forum event took place at Holy Family where facilitators encouraged participants to share their thoughts on the creation of PHC’s new 7-year strategic plan.

    Several key points came up during the session when participants were asked to consider the big themes that will guide our organization’s work over the next 7 years.


    Following a successful Town Hall meeting last week, staff, residents, patients and family members at Holy Family Hospital had another chance this week to come together and voice their opinions on the future of Providence Health Care.

    On Tuesday, November 20 an Open Forum event took place at Holy Family where facilitators encouraged participants to share their thoughts on the creation of PHC’s new 7-year strategic plan.

    Several key points came up during the session when participants were asked to consider the big themes that will guide our organization’s work over the next 7 years.

    • There is a strong culture of collaborative care and mutual respect.
    • We all value the team work and the focus on holistic care.
    • Staff wellness and work-life balance are important.
    • The organization must treat us with respect and compassion in order to be our best as employees.
    • New employees receive a good orientation and onboarding, but would like a formal way to receive feedback from their managers.
    • We must maintain and accelerate as a world-class rehab hospital that serves the growing, vulnerable, elder population around the province.
    • Consider ways to retain staff with the high cost of living in Vancouver.
    • There is some uncertainty around the fate of the site.
    • Amazing work is being done here and we have a huge amount to offer our population and Providence.

    This recent Open Forum was part of a series of facilitated engagement sessions across PHC where employees, patients, residents, family members, clinicians, researchers and volunteers are invited to weigh in on the creation of a new 7-year strategic plan (2019-2026) for the organization.

    Share your ideas on how to we should move forward as an organization at one of these upcoming Town Hall or Open Forum events.

    See photos from the Nov. 20 event below.


  • Holy Family residents and staff gather to share their ideas

    4 months ago
    Hf town hall 2


    Holy Family Hospital’s residents and staff gathered together on Thursday, November 15 to share their ideas on how Providence Health Care can continue to move forward as a health care leader and bring value to those we serve.

    The recent Town Hall meeting at the assisted living residence was part of a series of facilitated engagement sessions across PHC where employees, patients, residents, family members, clinicians, researchers and volunteers are invited to weigh in on the creation of a new 7-year strategic plan (2019-2026) for the organization.

    The Holy Family Town Hall meeting continued the ongoing engagement activities with Providence...


    Holy Family Hospital’s residents and staff gathered together on Thursday, November 15 to share their ideas on how Providence Health Care can continue to move forward as a health care leader and bring value to those we serve.

    The recent Town Hall meeting at the assisted living residence was part of a series of facilitated engagement sessions across PHC where employees, patients, residents, family members, clinicians, researchers and volunteers are invited to weigh in on the creation of a new 7-year strategic plan (2019-2026) for the organization.

    The Holy Family Town Hall meeting continued the ongoing engagement activities with Providence people, including staff members, residents, volunteers and more. Facilitator Chantal Normand began the meeting by introducing the launch of Bloom and Providence’s new 7-year strategic plan.

    More than 40 people gathered to share their ideas and thoughts about the future of Providence. A key theme that was pervasive across the group discussions was the following: ensuring staff have access to resources, tools, and opportunities in order to provide world-class care to those we serve.

    Another sentiment that Holy Family residents and staff shared was their connection to each other and a genuine care for their colleagues, patients, residents, volunteers and staff.

    Based on the discussion, it’s clear that the organization’s Mission, Vision and Values are held in high regard at Holy Family Hospital and Providence people are keen to strengthen the organization’s unique identity.

    Contribute your ideas on how to we should move forward as an organization at one of these upcoming Town Hall or Open Forum events.



  • Brock Fahrni community session helps shape PHC’s future

    4 months ago
    Bf town hall


    Staff, residents and families at St. Vincent’s: Brock Fahrni came together on November 15 to share their visions for the future of Providence Health Care.

    The recent Town Hall meeting at the west side home that includes many residents who are armed forces veterans, was part of a series of facilitated engagement sessions across PHC where employees, patients, residents, family members, clinicians, researchers and volunteers are invited to weigh in on the creation of a new 7-year strategic plan (2019-2026) for the organization.

    At Brock Fahrni, approximately 55 people gathered to share their ideas. Three major themes dominated the session:...


    Staff, residents and families at St. Vincent’s: Brock Fahrni came together on November 15 to share their visions for the future of Providence Health Care.

    The recent Town Hall meeting at the west side home that includes many residents who are armed forces veterans, was part of a series of facilitated engagement sessions across PHC where employees, patients, residents, family members, clinicians, researchers and volunteers are invited to weigh in on the creation of a new 7-year strategic plan (2019-2026) for the organization.

    At Brock Fahrni, approximately 55 people gathered to share their ideas. Three major themes dominated the session: What makes PHC unique and irreplaceable? How do we sustain and grow our world-class reputation? And how can we make PHC the best place where the best people want to work?

    Here are some of the things we heard from our people:

    1) What makes PHC unique and irreplaceable?

    • The whole reason we are here is to make people feel loved, safe and cared for. To make it a home.
    • Working here is a genuine love and not a vocation.
    • We are family here. I don’t need to say anything and my colleagues just know what I’m thinking.
    • As a new employee, I noticed that there is a tangible sense of love and spirit that permeates through this place.

    2) Building on PHC’s world-class reputation, how do we sustain and grow our reputation further over the next 7 years?

    • Learning more ways to take care of and support the elderly based on global evidence and best practices.
    • Continue to focus on creating more of a home feeling vs a clinical feeling by expanding art, music and other therapeutic programs for residents.
    • More staff resources so current staff can focus on research and education in addition to caring for our residents.
    • Build on our legacy and reputation of changing the world in terms of HIV research and treatment. Thanks to PHC, these same people with HIV are now growing old and we must provide world class care to them and other aging vulnerable populations.

    3) How do we make PHC the best place where the best people in the world want to work, learn, serve and stay?

    • We need a higher ratio of care aides to residents. The care aids work so hard and if they had more support they would have more personal, one-on-one time with residents. Less task-oriented and more patient-oriented time.
    • Acknowledge people that go that extra mile by saying thank you more. An extra vacation day or day off would also make a big difference.
    • Don’t be blame oriented, be performance oriented. Acknowledge that mistakes happen, they aren’t intentional and more learning and training is needed. No judgement.
    • Rotating unit massage therapist to give staff 5-minute neck rubs.

    Thanks to everyone who attended for sharing your valuable thoughts and opinions -- here's to planning Providence 2026, together!

    Make your voice heard at one of these upcoming Town Hall or Open Forum events.



  • St. Paul's Foundation staff share their ideas

    4 months ago
    Foundation 2


    Lively chatter filled a conference room at St. Paul’s Hospital on the morning of Tuesday, November 13 as staff from St. Paul’s Foundation gathered to discuss the future of Providence Health Care.

    At the engagement session, facilitators led 28 people in meaningful conversation and participants had the opportunity to share their thoughts and ideas on the organization’s forthcoming 7-year strategic plan (2019-2026).

    The importance of culture was a theme that recurred throughout the session. One participant suggested that, in order to come alive, PHC needs to ask point of care staff what they need in terms of support because it...


    Lively chatter filled a conference room at St. Paul’s Hospital on the morning of Tuesday, November 13 as staff from St. Paul’s Foundation gathered to discuss the future of Providence Health Care.

    At the engagement session, facilitators led 28 people in meaningful conversation and participants had the opportunity to share their thoughts and ideas on the organization’s forthcoming 7-year strategic plan (2019-2026).

    The importance of culture was a theme that recurred throughout the session. One participant suggested that, in order to come alive, PHC needs to ask point of care staff what they need in terms of support because it is those on the frontlines who bear the brunt of any change.

    Make your voice heard at one of these upcoming Town Hall or Open Forum events.



  • Honoria Conway joins the conversation

    4 months ago
    Honoria conway

    Staff and tenants at St. Vincent’s: Honoria Conway came together on November 6 to share their visions for the future of Providence Health Care.

    The recent Town Hall meeting at the assisted living residence kicked off a series of facilitated engagement sessions across PHC where employees, patients, residents, family members, clinicians, researchers and volunteers are invited to weigh in on the creation of a new 7-year strategic plan (2019-2026) for the organization.

    At Honoria Conway, 18 people gathered to share their ideas. Two major themes dominated the session: What makes PHC unique and irreplaceable? And how can we make...


    Staff and tenants at St. Vincent’s: Honoria Conway came together on November 6 to share their visions for the future of Providence Health Care.

    The recent Town Hall meeting at the assisted living residence kicked off a series of facilitated engagement sessions across PHC where employees, patients, residents, family members, clinicians, researchers and volunteers are invited to weigh in on the creation of a new 7-year strategic plan (2019-2026) for the organization.

    At Honoria Conway, 18 people gathered to share their ideas. Two major themes dominated the session: What makes PHC unique and irreplaceable? And how can we make PHC the best place where the best people want to work?

    Based on the discussion, it’s clear that the organization’s Mission, Vision and Values are held in high regard at Honoria Conway and contribute to a unique sense of identity.

    “The mission makes you feel like you’re working towards something, together,” commented Franca, an activity coordinator.

    Other participants described the Honoria Conway community as a welcoming, homey and close-knit place where staff and tenants are involved in decision making, planning and recruitment.

    “Working here is like working with family,” commented Daniel, an assisted living employee.

    Mary, an LPN, echoed his sentiment: “It's a nice feeling going to work and it doesn’t feel a chore,” she said.

    One tenant noted that when guests come to visit, they are always impressed with the site and could see themselves living in the same place one day.

    Thanks to everyone who attended for sharing your valuable thoughts and opinions -- here's to planning Providence 2026, together!

    Make your voice heard at one of these upcoming Town Hall or Open Forum events.





  • CEO mingles with medical staff at breakfast event

    4 months ago
    Ceo2


    Providence Health Care President & CEO Fiona Dalton met with approximately 15 physicians over coffee on Thursday morning (November 8) to kick off the engagement process for medical staff and ensure their voices are well-represented as we work to develop a new 7-year strategic plan for the organization.

    There are a number of opportunities lined up for physicians/medical staff to weigh in on the future of PHC, including an evening event on November 22, the large group forums and town hall meetings being held across PHC's sites, and by submitting their ideas directly on the Bloom platform.

    See more photos...


    Providence Health Care President & CEO Fiona Dalton met with approximately 15 physicians over coffee on Thursday morning (November 8) to kick off the engagement process for medical staff and ensure their voices are well-represented as we work to develop a new 7-year strategic plan for the organization.

    There are a number of opportunities lined up for physicians/medical staff to weigh in on the future of PHC, including an evening event on November 22, the large group forums and town hall meetings being held across PHC's sites, and by submitting their ideas directly on the Bloom platform.

    See more photos below and check back here often for more news and updates.



  • How powerful would that be?

    4 months ago
    Lucy thomas musical therapist

    Studies have shown that neither position nor salary seem to have much to do with one finding meaning in their work.

    More than 8,000 people are called to work at Providence – what if everyone felt supported in their ability to shine in their own unique and specialized skill, empowered to provide care to someone at their most-vulnerable in a way that honours every facet of their DNA, and knew all the while their work was contributing to moving the organization ever-closer to the common vision that we all share.

    How powerful would that be?

    -------

    Use the Share Your...

    Studies have shown that neither position nor salary seem to have much to do with one finding meaning in their work.

    More than 8,000 people are called to work at Providence – what if everyone felt supported in their ability to shine in their own unique and specialized skill, empowered to provide care to someone at their most-vulnerable in a way that honours every facet of their DNA, and knew all the while their work was contributing to moving the organization ever-closer to the common vision that we all share.

    How powerful would that be?

    -------

    Use the Share Your Ideas and Open Discussion tools below to help us answer this big question:

    How do we make PHC the best place where the best people in the world want to work, learn,serve and stay?

    Think about:

    • Why do people work and stay here? What do we have now that works?
    • How can we attract new people to PHC? What do we need to change?
    • How can we retain the people we have? What would it take for you to stay long term?
    • Why might you encourage your friends to work here now? What cultural changes could we make to get you to recruit your friends in the future?

  • Old tradition, new technology

    4 months ago
    Posters bloom



    “The Sisters were the original networkers and engagers. They knew that to serve their community well, they had to be out there talking to people. New digital technologies give us the chance to continue this old tradition in a new innovative way.”

    - President & CEO, Fiona Dalton

    We couldn't agree more!

    We're so excited to have this online space to hear input and ideas from as many of our people as possible.

    Be sure to weigh in on our pursuit of world class!




    “The Sisters were the original networkers and engagers. They knew that to serve their community well, they had to be out there talking to people. New digital technologies give us the chance to continue this old tradition in a new innovative way.”

    - President & CEO, Fiona Dalton

    We couldn't agree more!

    We're so excited to have this online space to hear input and ideas from as many of our people as possible.

    Be sure to weigh in on our pursuit of world class!


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