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This week in engagement findings: It's All About You
The research that was done in the lead-up to last fall’s engagement – i.e., reviewing of previous surveys, reports, assessments, stats, etc. – informed the themes captured in the 5-minute(External link) and 15-minute summaries(External link) and gave insight into the areas where you’ve already told us that PHC is doing well, where PHC can get better, and ideas you had to bridge the gap between.
Using these insights, four questions were crafted to dig a bit deeper into some of the areas where we needed more of your input to help put together a 7-year plan that will pave the way to Providence 2026. Those questions explored our people, our vision, our uniqueness, and our pursuit of world class.
Today we are sharing the second round of insights and themes that you shared throughout last fall's engagement activities. In short? It's all about you.
Another theme that we heard across all levels of the organization, in pretty much every conversation that was had was around the absolute need to take care of those who are taking care of others.
We also heard that you’re all working really hard, that recognition is so important, and that your health, safety and wellness needs prioritizing. And we heard that you love it here. PHC’s deeply embedded history and commitment to its values creates a caring culture where you feel like part of a family.
You talked about a need for flexibility, better access to mental health resources and counselling, and a rising cost of living, cost of parking, cost of child care – so while you love it here, it’s starting to add up and feel a bit unsustainable.
We’re only as world class as those who live and breathe the work. If the people who work here don’t understand where their work fits, or feel invested in or taken care of, any visioning about our world-class possibilities is for not.
What we came away from those conversations knowing is that if we want to retain the best (AKA: you!) and attract the best (i.e., tell your friends!) then we need to have the resources in place for you to feel heard, like your work has meaning, and that you have the supports in place for you to feel, do and be your best.
Here’s more of what you had to say about what it’s like to work here, what’s being done well, and how and what can be done to take better care of one another.
We’re on a journey to transform health care by 2026, and we’ll do it by working together to tackle the areas where we need to improve, and celebrating where we’re shining.
Thanks to everyone who took the time to share; your input was captured, summarized and shared with senior leaders to help validate the work we need to focus on for the next 7 years.
If there’s anything missing in the high-level findings above, please don’t hesitate to be in touch.
See you back here on March 15 for our next round of engagement data highlights to be posted!
And if you haven’t had a chance to read up on what we shared around quality, safety, experiences and outcomes, don’t wait another minute! Get the scoop