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The research that was done in the lead-up to last fall’s engagement – i.e., reviewing of previous surveys, reports, assessments, stats, etc. – informed the themes captured in the 5-minute and 15-minute summaries and gave insight into the areas where you’ve already told us that PHC is doing well, where PHC can get better, and ideas you had to bridge the gap between.
Using these insights, four questions were crafted to dig a bit deeper into some of the areas where we needed more of your input to help put together a 7-year plan that will pave the way to Providence 2026. Those questions explored our people, our vision, our uniqueness, and our pursuit of world class.
Today we are sharing the first round of insights and themes that you shared throughout last fall's engagement activities.
Not surprisingly, a consistent theme that we heard across the organization, regardless of the question that was asked, circled back to quality.
Quality as it relates to the outcomes, safety and experience of those we serve, as it connects to the use of technology, as it is reflected in our sites’ cleanliness, as it frames how we look at value, as it supports our desire to provide patients and residents with the right care, in the right place, at the right time.
There was a clear sense of pride heard throughout the organization around our efforts to treat the whole person, and the team approach taken to caring for those we serve. Discussions surfaced around our unique patient populations and the metrics we are measured against, and the need to talk to the people we serve, early, about what their goals of care are to make sure their outcomes align with what matters most to them.
And while our care makes up a large portion of what we do, another theme we heard was the need to go beyond the clinical care we provide and work on perfecting the details, the auxiliary components that create someone’s entire experience in our care.
But don’t take our word for it. Here are some of the soundbites we heard along the way:
We’re on a journey to transform health care by 2026, and we’ll do it by working together to tackle the areas where we need to improve, and celebrating where we’re shining.
Thanks to everyone who took the time to share; your input was captured, summarized and shared with senior leaders to help validate the work we need to focus on for the next 7 years.
If there’s anything missing in the high-level findings above, please don’t hesitate to be in touch.
Look for the next round of engagement data highlights to be posted here on March 1!