Maintaining Our Unique Culture

Focused on how we approach patients as an organization, this theme influences all of the other themes, as well as underlies Providence's unique culture.

Background / Context to reflect on for this theme:

  • Many talk about the unique culture at PHC in general terms: we have a history of caring for vulnerable and specialized patient groups; there is a cooperation and willingness to help one another across all disciplines.
  • Culture is “the way things are done around here”: encompasses values and behaviors that contribute to the unique environment of our organization.

  • An organization's culture is reflected by what is valued, the dominant managerial and leadership styles, the language and symbols, the procedures and routines, and the definitions of success that make an organization unique.

  • In the health care, medical and clinical staff are generally familiar with the concept of culture and its importance in the provision of individualized patient care; therefore, organizational culture has been considered as a variable that:
    • influences performance
    • contributes to quality of care
    • is a tool that can be used for better nursing, medical, patient and system outcomes, including improved workplace environments, and patient and staff safety.
  • Moreover, it has been suggested that regardless of individual’s motivation, capabilities and resources, a supportive work culture may have significant impact on the feelings towards one's quality of work-life, as well as on health consequences.
  • A supportive organizational culture is often cited as a key component of successful quality improvement initiatives in a wide variety of organizations; a strong culture drives positive organizational outcomes.
  • Included in this is the culture of care: the right patient, right place, the right provider.

The Ask

Given this context, help us answer the following:

  • When it comes to maintaining our unique culture, what are the goals you want to see accomplished in the next 7 years?
  • What are some of the quick wins that we should be pursuing?

Post your ideas below!

Focused on how we approach patients as an organization, this theme influences all of the other themes, as well as underlies Providence's unique culture.

Background / Context to reflect on for this theme:

  • Many talk about the unique culture at PHC in general terms: we have a history of caring for vulnerable and specialized patient groups; there is a cooperation and willingness to help one another across all disciplines.
  • Culture is “the way things are done around here”: encompasses values and behaviors that contribute to the unique environment of our organization.

  • An organization's culture is reflected by what is valued, the dominant managerial and leadership styles, the language and symbols, the procedures and routines, and the definitions of success that make an organization unique.

  • In the health care, medical and clinical staff are generally familiar with the concept of culture and its importance in the provision of individualized patient care; therefore, organizational culture has been considered as a variable that:
    • influences performance
    • contributes to quality of care
    • is a tool that can be used for better nursing, medical, patient and system outcomes, including improved workplace environments, and patient and staff safety.
  • Moreover, it has been suggested that regardless of individual’s motivation, capabilities and resources, a supportive work culture may have significant impact on the feelings towards one's quality of work-life, as well as on health consequences.
  • A supportive organizational culture is often cited as a key component of successful quality improvement initiatives in a wide variety of organizations; a strong culture drives positive organizational outcomes.
  • Included in this is the culture of care: the right patient, right place, the right provider.

The Ask

Given this context, help us answer the following:

  • When it comes to maintaining our unique culture, what are the goals you want to see accomplished in the next 7 years?
  • What are some of the quick wins that we should be pursuing?

Post your ideas below!